A large part of face-to-face communication is made up of non-verbal information and is expressed by body language and tone of voice

A large part of face-to-face communication is made up of non-verbal information and is expressed by body language and tone of voice. The tone of your voice includes the volume which you speak, the type of emotion you use, and the emphasis placed on the words you use. The same sentence could have various meaning depending on which word is emphasized so it is important to use the appropriate tone when placing emphasis on words to draw the listeners attention.
Doing this incorrectly could mislay the wrong information and impression. Body language portray subconscious messaged when communication. Examples of body language include eye contact, facial expressions, composure and gestures. Body language is recognised instinctively, without having to be told what it means. When relaying messages a lot of the time it isn’t what you say it is how you say it and if your body language contradicts this, the message will not be clear to the audience.