Human resources management is concerned with all the aspects of how people are employed and managed in organisations

Human resources management is concerned with all the aspects of how people are employed and managed in organisations (Armstrong, M & Taylor S, 2014). It includes a variety of activities such as knowledge management, human capital management, strategic HRM, corporate social responsibility, workforce recruitment and selection, talent management, reward and performance management, training and development, employees’ wellbeing, relations and services (Armstrong, M ; Taylor S, 2014; Boella, 2000; Mathis ; Jackson, 2000). According to Storey (1995) HRM cannot be characterized by HR specialists just as a simple process of carrying out these activities in professional way but as a ”distinctive approach to employment management which seeks to achieve a competitive advantage through the strategic development of a highly committed and capable workforce, using an integrated array of cultural, structural and personnel techniques”. Although, organizations in the hospitality industry tend to be labor-intensive, where their success and failure highly depends on the quality of services delivered by their workforce (Hayes ; Ninemeier, 2009), until the early 1960s HRM as a specialist function in the lodging and catering industry was almost non-existent (Boella, 2000).